The Education for Patient Safety-Learning Modules for Medical Office Staff, are designed specifically for your medical office staff & managers. Each module contains valuable information and ends with a quiz; which upon completion, can be scored and reviewed. It is our hope that you view Education for Patient Safety as a beneficial tool for exceptional staff training. If you have any questions, please contact MAG Mutual’s Risk Management & Patient Safety Consultants by calling 1-800-282-4882.
Benefits of Education for Patient Safety learning modules include:
- Brief course content - focused and should take no more than 1 hour to complete.
- Self-paced, interactive and budget-wise - employees don’t have to travel out of the office or order special materials.
- Training - managers may use the Learning Modules to conduct staff orientation, to review during monthly in-service education meetings, or to validate staff competencies.
- Easy - does not require the distribution of physical materials and are available any time.
- Updated regularly - whenever a user launches the online training, they will automatically have the latest version.
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Medical offices regularly receive requests to release patient medical records. To protect the privacy of patients and to reduce the risk of an improper disclosure, practices should develop and implement policies and procedures on release of medical records that comply with state and federal laws, including the privacy standards under the Health Information Portability and Accountability Act (“HIPAA”)... 
Could we and would we want to operate an office without the telephone? We know that miscommunication is the most common root cause of adverse patient events in the physicians' office setting and telephone encounters are an integral part of the overall management of the patient; however, without protocols and training, risks exist. The Risk Management & Patient Safety Department at MAG Mutual Insurance Company receives many questions related to telephone procedures and telephone triage...
There is little doubt to most healthcare providers, that patient non-compliance is a significant and contributory factor to poor outcomes. There is also little doubt that patient non-compliance can often lead to more aggressive and costly treatments. What you may not know is the extent that a patient’s noncompliance can increase the risk for a medical liability claim and how much good documentation can reduce the risk...
Communication among the healthcare team and coordination of care is critical to improving patient outcomes and reducing professional liability claims. Whether the practice utilizes an electronic medical record or a manual system, reliable follow-up systems are an important factor in providing quality healthcare. While providers should not be held responsible for the actions taken or not taken by patients, it is reasonable to expect the healthcare team to advise patients of necessary tests, educate them about the risks and benefits of recommended treatments, keep them informed of the results and provide follow-up as indicated...
According to statistics from the Physician Insurers Association of America (PIAA), prescription of medication was the second most prevalent and second most expensive condition/procedure and iatrogenic (an illness or injury caused by medical treatment) injury.1 Medication Safety has now become a top priority for the healthcare industry....