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We know you have a lot of options when it comes to choosing an insurance company, which is why we strive to offer service that meet your needs and exceed your expectations. In the coming months, you will hear about several new customer service initiatives designed to make it easier to do business with us. To measure how we are doing, and how our changes help us improve, we need your assistance.
When you call MAG Mutual with a business question or issue, you will be asked a single question at the conclusion of your call: How likely are you to recommend MAG Mutual to another physician, associate or medical practice, using a scale of 0-10 (ten being the most likely)? Your answer will help us measure customer satisfaction. You can also rate us online at
and complete the question.
Our telephone representative will only make a note of your response. In some situations, our representatives may need to mail you a note following the call to resolve an issue or answer a question. A web site link will be included with the note to give you the opportunity to further provide your opinion.
You may be asked the question whenever you call because answers may vary over time. We value your views and experiences and appreciate your participation in this survey.
