| Can provide you the guidance you need to manage your staff. Operating a successful practice goes beyond simply practicing medicine. It requires a staff working together to create an ideal patient experience. Our HR-related seminars help your staff deal effectively with each other and your patients, to help create an environment where patients are satisfied with their experience and loyal to your practice, and you are providing quality patient care.
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Some of the topics offered:
Communication & Personality Styles: Covers barriers to communication, characteristics of the four primary personality styles and strategies for approaching each "style" in the most beneficial fashion.
Customer Service: Explores characteristics of patients, managing patient expectations and needs, dealing with angry patients and creating a practice geared toward a satisfying patient experience.
Dealing With Conflict: Uses a conflict model to outline how attendees can anticipate conflict and react based on their desired outcome. The session covers causes of conflict, reactions and impact those reactions have on fellow staff members and patients.
Managing Change: Helps with anticipating and understanding change, reacting to it, examining impact of negative reactions on staff/patients and strategies for best managing the change process.
Diversity: Deals with the perceptions associated with the primary (e.g., age, gender, race) and secondary (e.g., work/personality style, income status, education) dimensions of diversity and the impact perceptions have on how we treat co-workers and patients.
Sexual Harassment: Reviews definitions of sexual harassment and common sense approaches for handling potentially sensitive situations
These are just some of the topics we cover. For more information, please call MAG Mutual Healthcare Solutions, Inc. at (888) 624-6474, or contact us:
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