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Risk Management and Quality =

Developing Excellence in Quality and Patient Safety

TAKE THE JOURNEY WITH US. BE A LEADER IN THE TRANSFORMATION FROM A RISK INITIATIVE TO A BROADER FOCUS OF QUALITY CARE, PERFORMANCE IMPROVEMENT AND PATIENT SAFETY.

An important step in this journey is education for physicians on the science of patient safety and the process for quality and performance improvement.

Caregivers must incorporate processes that help create a culture of patient safety, and processes that clinicians believe are important in contributing to good care for all patients. Our goal is to enhance quality of care through promoting involvement of physicians in quality measurement and improvement.

Quality and Performance Improvement creates patient–centered care and is the right thing to do. We know that patients and their involvement in care can influence the quality of care.

To this end, this quality and patient safety web page offers educational materials, performance improvement tools, a roadmap for quality, resource materials from the Institute for Healthcare Improvement (IHI), the Joint Commission, the American Board of Internal Medicine (ABIM) and others. A listing of links to additional resources is also available.

Quote to remember... “A journey of a thousand miles must begin with a single step.” - Lao-Tsu

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See ABIM's video on quality in the office practice, “Putting Quality into Practice: Physicians in Their Own Voices” “5 Steps to Patient Safety” Flyer “Infection Control” Flyer Change Cycle Project Planning Form Data Collection Planning Form Histogram Form Medication Error Prevention Tool Pareto Diagram Tool Patient Safety & Performance Improvement Survey Patient Safety Action Plan Performance Improvement Work Plan Physician Practice Patient Safety Assessment Plan-Do-See-Act Change Worksheet Run Chart Tool Agency for Healthcare & Quality - Patient Safety Toolkit CDC Hand Hygiene Resource web page - NEW

“Road Map for Quality Improvement: Physician’s Guide” 2009 National Patient Safety Goals - Hospital Program - NEW 2009 National Patient Safety Goals - Office Based Surgery - NEW Leadership Guide to Patient Safety Agency for Healthcare Research & Quality American Academy of Family Physicians – Quality Improvement Initiative American Academy of Pediatrics – Quality Improvement & Management American College of Physicians – Patient Safety Focus American Health Quality Association Anesthesia Patient Safety Foundation Institute for Healthcare Improvement Institute for Safe Medication Practices National Initiative for Children’s Healthcare Quality National Quality Forum Patient Safety Institute Patient Safety Institute Virginians Improving Patient Care & Safety Joint Commission - "Speak Up" Patient Brochures

The sample forms, tools and information on this Quality website are presented for educational purposes only. There are no warranties made, express or implied, about any legal aspect of the use of or reliance upon these materials in a specific quality improvement program. Readers should therefore consult qualified legal counsel to address specific legal issues pertaining to their own quality programs.

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The risk management advice presented in this Site is intended as general information of interest to physicians and other healthcare professionals. The recommendations and advice published on this Site do not reflect or establish a standard of care and do not establish rules for the practice of medicine. The publication of this information is not intended as an offer to insure such conditions or exposures, or to indicate that MAG Mutual Insurance Company will underwrite such risks for the reader. Our liability is limited to the specific written terms and conditions of actual insurance policies issued.

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