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MAG Mutual Healthcare Solutions Satisfaction Survey

As an ongoing part of continuous improvement of our products and services, MAG Mutual Healthcare Solutions, Inc. would like to hear from our most valued customers.  We sincerely believe that the better we serve your needs and provide solution for your business, then the better you can serve your patients.

We would appreciate it if you could take a moment to complete a short survey in regards to the ways we are doing business.  This survey should take 10 minutes or less to complete.  If you are willing to provide us with your feedback, please click on the link listed below to start your survey.  Unless you indicate otherwise in the comment section, your responses will remain confidential.

Name: Practice Name: Phone:   GENERAL 1.Which of the following services do you currently use with MAG Mutual Healthcare Solutions Inc. (MMHSI) ? (check as mane as apply)   Billing Practice Management Consulting Medical Transcription Tax & Accounting Publications I.T. Services OVERALL BUSINESS Using a scale of 1 to 5 with please rate the following attributes of how we do business with our customer. 1 = Very dissatisfied; 2 = Dissatisfied; 3 = Neutral; 4 = Satisfied; 5 = Very Satisfied; N/A = Not applicable to my business 2. Ease of doing business with MMHSI   1 2 3 4 5 N/A 3. Pricing   1 2 3 4 5 N/A 4. Professionalism of our Staff   1 2 3 4 5 N/A 5. Training on how to use our Services   1 2 3 4 5 N/A CUSTOMER SERVICE On a scale of 1 to 5 please rate the following customer service attributes of MMHSI. 1 = Strongly Disagree; 2 = Disagree; 3 = Neither Agree or Disagree; 4 = Agree; 5 = Strongly Agree; N/A = Not applicable to my business 6. Overall I am satisfied with the customer service provided by MMHSI   1 2 3 4  5 N/A 7. I can reach my Customer Service Representative or contact on the first try. 1 2 3 4  5 N/A 8. When I do contact my Customer Service Representative or contact my question in answered on the first call 1 2 3 4  5 N/A 9. My company representative or contact provides me with the information I need. 1 2 3 4  5 N/A 10. Service problems are resolved promptly 1 2 3 4  5 N/A 11. Service problems are resolved to my satisfaction 1 2 3 4  5 N/A 12. My company representative or contact is proactive in alerting me of any issue or concerns 1 2 3 4  5 N/A SALES AND SALES SUPPORT Using a scale of 1 to 5 with please rate the following attributes of how we do business with our customer. 1 = Very dissatisfied; 2 = Dissatisfied; 3 = Neutral; 4 = Satisfied; 5 = Very Satisfied; N/A = Not applicable to my business 13. I am satisfied with the frequency of visits or calls from my sales representative or Client Services Representative   1 2 3 4 5 N/A 14. My Sales Representative or client Services Representative alerts me of any new products, services, or features on a regular basis   1 2 3 4 5 N/A 15. My Sales Representative or Client Services Representative is courteous and professional when I am in contact with them via phone or e-mail   1 2 3 4 5 N/A 16. My Sales Representative or Client Services Representative is courteous and professional when they visit my office.   1 2 3 4 5 N/A TECHNICAL SERVICES AND SUPPORT Using a scale of 1 to 5 with please rate the following attributes of how we do business with our customer. 1 = Very dissatisfied; 2 = Dissatisfied; 3 = Neutral; 4 = Satisfied; 5 = Very Satisfied; N/A = Not applicable to my business 17.How do you rate the level of knowledge of our technical staff?   1 2 3 4 5 N/A 18. How satisfied are you with the ease of business in dealing with our technical staff   1 2 3 4 5 N/A 19. How satisfied are you with the ability of our technical staff to resolve problems in a timely manner?   1 2 3 4 5 N/A 20. How satisfied are you with the quality of our technical staffs resolution to your problems?   1 2 3 4 5 N/A PRODUCTS 21. Do you feel that our products meet the needs for your business? : Yes No OVERALL Using a scale of 1 to 5, please rate the following. 1 = Very dissatisfied; 2 = Dissatisfied; 3 = Neutral; 4 = Satisfied; 5 = Very Satisfied; N/A = Not applicable to my business 22. Overall, how satisfied are you with MMHSI   1 2 3 4 5 N/A 23. How satisfied are you with the ease of doing business with MMHSI?   1 2 3 4 5 N/A On a scale of 1 to 5 please rate the following overall attributes of MMHSI. 1 = Strongly Disagree; 2 = Disagree; 3 = Neither Agree or Disagree; 4 = Agree; 5 = Strongly Agree; N/A = Not applicable to my business 24. How likely are you to recommend our services and products to others?   1 2 3 4  5 N/A 25. How likely are you to seek other services or products from MMHSI?   1 2 3 4  5 N/A COMMENTS   Please take a moment to enter any comments regarding any of the questions above or any other feedback that you may wish to provide for MAG Mutual Healthcare Solutions: