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MAG Mutual Insurance Agency, LLC Customer Satisfaction Survey

Your satisfaction is important to us!

Please respond to the questions below based on the following:

1	2	3	4	5
Strongly Disagree	Disagree	Sometimes	Agree	Strongly Agree

1. My “service representative” answers my calls in a timely manner.
	1 2 3 4 5
2. My “sales representative” answers my calls in a timely manner.
	1 2 3 4 5
3. My "Agency representative" clearly understands the needs of my practice and has offered appropriate additional coverage.
	1 2 3 4 5
4. The insurance premiums on my MAG Mutual Insurance Agency policies are a fair value.
	1 2 3 4 5
5. My policies are delivered on a timely and organized manner.
	1 2 3 4 5
6. The examples of exposures and potential claims given by my representative were beneficial and helped me understand my coverage.
	1 2 3 4 5
7. My "Agency representative" always answers the questions I have regarding my policies.
	1 2 3 4 5
8. The Agency answers my telephone inquiries in a quick and efficient manner.
	1 2 3 4 5
9. Overall, Agency service meets my expectations.
	1 2 3 4 5
10. Comments or Suggestions.

If you have any questions regarding this survey contact:

Chip Goen at 800-282-4882 ext. 5584

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