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MAG Mutual Insurance Agency, LLC Customer Satisfaction Survey

Your satisfaction is important to us!

Please respond to the questions below based on the following:

1	2	3	4	5
Strongly Disagree	Disagree	Sometimes	Agree	Strongly Agree

1. My “service representative” answers my calls in a timely manner.   1      2      3      4      5 2. My “sales representative” answers my calls in a timely manner.      1      2      3      4      5 3. My "Agency representative" clearly understands the needs of my practice and has offered appropriate additional coverage.   1      2      3      4      5 4. The insurance premiums on my MAG Mutual Insurance Agency policies are a fair value.   1      2      3      4      5 5. My policies are delivered on a timely and organized manner.   1      2      3      4      5 6. The examples of exposures and potential claims given by my representative were beneficial and helped me understand my coverage.   1      2      3      4      5 7. My "Agency representative" always answers the questions I have regarding my policies.   1      2      3      4      5 8. The Agency answers my telephone inquiries in a quick and efficient manner. 1      2      3      4      5 9. Overall, Agency service meets my expectations.   1      2      3      4      5 10. Comments or Suggestions.

If you have any questions regarding this survey contact:

Chip Goen at 800-282-4882 ext. 5584

 

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