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MAG Mutual Insurance Company Medical Professional Liability Policyholder Satisfaction Survey

As we look for ways to improve our service to you, we want to know how you think we are serving you now. Your perceptions and comments are critical for us to evaluate and use to make adjustments. Please take a few minutes to complete the following survey and we’ll use your answers to help us provide better service.

For questions 3 – 8 , please use the scale below:

1-Very Satisfied; 2-Somewhat Satisfied; 3-Neutral/OK 4-Somewhat Dissatisfied; 5-Very Dissatisfied

1.When I need help regarding my professional liability coverage I contact my:
  Account Executive  Underwriter   Customer Service/Policyholder Service Rep     Other
2. My MAG Mutual professional liability insurance account executive is:
3. When I call/contact MAG Mutual, my inquiry is answered in a quick and efficient manner.
  1 2 3 4 5
4. My account executive answers my calls in a timely manner.
  1 2 3 4 5
5. My account executive clearly understands the professional liability insurance exposures and needs of my practice.
  1 2 3 4 5
6. My policies are delivered by my account executive and reviewed with me in a timely and in an organized manner.
  1 2 3 4 5
7. Overall, service regarding my professional liability insurance meets my expectations.
  1 2 3 4  5
8. Overall, how would you rate the value you receive from MAG Mutual?
1 2 3 4 5

9.Did you know that MAG Mutual’s companies offer:
( Please select Yes or No for each item)

Risk Management Services: Yes No
Commercial/Office/Employer Insurance Programs: Yes No
Auto/Home/Personal Liability Insurance: Yes No
Financial Services - Personal/Professional : Yes No
Transcription Service: Yes No Practice Billing Services: Yes No
Practice Management Consulting : Yes No
Coding and Practice Management Publications: Yes No
Accounting Services: Yes No
10.

Please write any specific comments, concerns or suggestions below:

Practice Name:
Respondent Name/Phone:

If you have any questions about this survey please contact:
Ladedra Stewart (800-282-4882, ext. 5650)
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