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MAG Mutual Insurance Company Medical Professional Liability Policyholder Satisfaction Survey

Your satisfaction is important to us!

Please respond to the questions below based on the following:

1	2	3	4	5
Very Satisfied	Somewhat Satisfied	Neutral/OK	Somewhat Dissatisfied	Very Dissatisfied

1.When I need help regarding my professional liability coverage I contact my:   Account Executive  Underwriter   Customer Service/Policyholder Service Rep    Other 2. My MAG Mutual professional liability insurance account executive is: 3. When I call/contact MAG Mutual, my inquiry is answered in a quick and efficient manner.   1 2 3 4 5 4. My account executive answers my calls in a timely manner.   1 2 3 4 5 5. My account executive clearly understands the professional liability insurance exposures and needs of my practice.   1 2 3 4 5 6. My policies are delivered by my account executive and reviewed with me in a timely and in an organized manner.   1 2 3 4 5 7. Overall, service regarding my professional liability insurance meets my expectations.   1 2 3 4  5 8. Overall, how would you rate the value you receive from MAG Mutual? 1 2 3 4 5 9.Did you know that MAG Mutual’s companies offer: ( Please select Yes or No for each item) Risk Management Services: Yes No Commercial/Office/Employer Insurance Programs: Yes No Auto/Home/Personal Liability Insurance: Yes No Financial Services - Personal/Professional : Yes No Transcription Service: Yes No Practice Billing Services: Yes No Practice Management Consulting : Yes No Coding and Practice Management Publications: Yes No Accounting Services: Yes No 10. Please write any specific comments, concerns or suggestions below: Practice Name: Respondent Name/Phone: If you have any questions about this survey please contact: Mike Beckett (800-282-4882, ext. 5650)

 

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