Policy services

How do I obtain a copy of my insurance certificate?

Contact your agent or account rep, or call us at 1-800-282-4882 for further assistance. 

How do I let you know that a physician has left our practice?

Please contact your agent to obtain a physician departure form. Once completed please return the form. If you are not sure who your agent is, please call us at 1-800-282-4882. 

How do I make changes to my policy?

Please contact your agent. If you don’t have your agent’s contact information available, please call 800-282-4882, and we can direct you.

I have a question about my bill, who do I contact?

Please call 800-282-4882 and ask for the accounting department.

A covered physician is retiring and needs tail coverage. What do I do?

MagMutual-insured physicians who retire from the practice of medicine are entitled to a free extended reporting endorsement (ERE, also known as tail coverage). Please contact your agent to let them know that the physician is retiring. Upon notification, we will send you a complete retirement package, including a retirement form, Form W-9, extended reporting endorsement, Owners Circle FAQ and volunteer professional liability application.

Where can I see if you’ve received my payment?

You can see your payment status on E-Bill Express. Or, call 800-282-4882 and ask for the accounting department. They will be happy to check your payment status for you.

I have questions regarding the Employment Practices Hotline. Where can I find answers?

Please refer to our management liability toolkit for more information on this. Please note this toolkit and hotline are only available to our management liability policyholders. For more information on about our management liability product click here. 

How do I pay my bill online?

Click on Pay My Bill in the footer of our website under 'Account', or access the page from your account profile. There, you can create an E-Bill Express account using your policy number and billing ZIP code. PolicyOwners with PolicyView can access E-Bill Express through your PolicyView billing tab, under Make a Payment.