Claims services

When should I notify MagMutual of an incident or claim?

It is essential that you notify MagMutual immediately if any incident occurs that may lead to action against you. The more familiar you are with the following information and guidelines, the better able we will be to provide you with expert claim handling.

How do I report an incident or claim?

You can submit a claim quickly and easily online by logging into our portal, MyMagMutual, using the login or register buttons below. If your organization has a workers' compensation policy, you will see a separate button for workers’ compensation claims once you're in the portal. 

As an alternative, you may email a completed Incident Report Form to [email protected] or fax it to 404-842-9556. Please include all relevant medical records, correspondence and legal documents. This form contains protected health information that must be safeguarded and may only be transmitted by a secure, encrypted email system. If you do not have a secure, encrypted email system, please submit your claim via MyMagMutual.

For questions or assistance, contact a member of our claims team at [email protected] or 800-586-6891.


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What type of incidents lead to claims and should be reported?

Report any incident related to diagnosis or treatment that could be construed as a contributory factor to such injuries and impairment as: death, diminished life expectancy, birth injuries, loss of an extremity, injury to or impairment of a body organ, loss or impairment of any of the five senses, and severe disfigurement. If you have a question about what type of incident to report, call 800-586-6891 to speak with a member of our claims team.

How do I report a Workers' Compensation Claim?

You can submit a Workers’ Compensation claim through the MyMagMutual portal. To access the portal, log in to your website account and visit My Account. Here you will see a link to enter MyMagMutual in the Portals menu on the left side of the page. Information for claims reported this way will automatically be added to the appropriate state form and submitted.

For questions, call 800-586-6891.

What happens after I submit my incident or claim?

In the first 24 hours after you report an incident or submit a claim, we assign a file number, review your policy and confirm contact information. We also will respond to you with an acknowledgement letter.

Depending on the facts and factors of the event, a claims specialist may need more information from you before determining the strategy that will be used for future handling.  

What else should I do after reporting a claim?

  • After making a report to MagMutual, keep copies of your correspondence with your claims analyst and defense counsel in a safe place – not in the patient’s chart.
  • Do not discuss the specifics of the event with anyone other than your claims specialist or defense attorney.
  • Do not make contact with anyone associated with the case except your claims specialist or defense attorney.

When will I hear updates about my claim?

You can expect to receive an update approximately every 90 business days and when significant developments occur. 

Still have questions about the claims handling process?

The process and timeline can vary depending on many factors. To learn more about our claims handling process, we invite you to watch the following videos: Claims Services Videos