Claims Services

Our extensive support and vigorous defense optimizes the claims and litigation process and helps you become even stronger.

We strive to help you avoid the unexpected outcomes that can lead to claims. When one happens, though, we’ll guide you through it – efficiently, attentively and expertly.

Assessment Unit

All incidents are immediately reviewed by our assessment unit, which includes experienced medical malpractice claims professionals who analyze coverage, obtain insight from a core medical faculty member, and evaluate damages and liability in order to determine the best possible claims management path.

Attorney Panel

We vet the attorneys we use to assure they have successful medical professional liability trial experience, confirming only the best attorneys represent the interests of our PolicyOwners.

Magnify Dashboard

Claims dashboards provide instant access to current claims information and trends, allowing us to understand and prepare for challenges and deliver the best defense and advice to our PolicyOwners.


Witness Preparation

We invest additional time and resources to assist you and your expert witnesses before deposition and trial to be certain you are as comfortable and prepared as possible.

Personal Contact

Your individual assigned claims contact will keep you informed and involved throughout the progress of your claim to its conclusion.

Efficient Claims Handling

Our optimized process includes aggressive work up, early expert review and continual evaluation of cases. Every claim gets the attention it deserves.


Our early-intervention program helps physicians maintain relationships with patients who had an unexpected outcome.  By promoting open, honest communication and providing needed financial support, MagMutual enables you to meet your patient’s expectations during this crucial time so you can preserve your relationship. 

Doctor2Doctor® Program

We want to do everything we can to help you avoid the stress of legal action. In the event that it happens, though, Doctor2Doctor is available to guide you through it. PolicyOwners who are going through the stress of litigation can receive personal support and advice from a peer who has experienced it firsthand.

In 2018, we kept 98% of claims brought against our physicians and hospitals from going to trial, 80% of which resolved without indemnity payment.

Of the 2% of claims that went to trial, we obtained a favorable outcome for our insureds 92% of the time.



Need to file a claim?

  1. Call: 800-586-6891 to speak with a member of our claims team. 
  2. Send: a completed incident form and all relevant medical records, correspondence, and legal documents to This form contains protected health information that must be protected and safeguarded. This form may only be transmitted by a secure, encrypted email system. If you do not have a secure, encrypted email system, please call the number above.