Mutual Matters: Redefining Service for Healthcare Providers with MagMutual Service360

MagMutual PolicyOwners: 

When I experienced my first claim as an emergency medicine physician, my medical malpractice provider at the time reassured me they were on it and would handle everything. Though not a bad response overall, I was left in the dark. At MagMutual, we’ve always tried to ensure our PolicyOwners feel informed. And now, we’re upping the ante, with a service approach that would’ve helped me considerably during that first claim and beyond. 

Introducing MagMutual Service360 

As healthcare providers, we strive to deliver expert care, often under intense pressure and with limited time. In those moments, having the right support behind us makes all the difference—not only in how we respond to challenges, but in how we anticipate them. 

When questions arise about coverage, claims or risk, timely answers are essential. Delays can create uncertainty, erode trust and distract from patient care. At MagMutual, we believe policyholder experience should be personalized, responsive and reliable. 

MagMutual Service360 was built on that belief. 

Our approach brings together the expertise of underwriters, risk managers and claims professionals into one unified team that works on your behalf—resolving issues quickly and providing clear guidance when you need it most. 

What’s Offered to You 

This proactive, expert-led model is designed to simplify and strengthen your journey at every step. 

The Gamechangers 

• Speedy Assistance: We resolve most issues the same day they’re raised; we know your time is valuable.  
• Expertise Where It Counts: Our team consists of seasoned professionals who understand healthcare risk, claims, underwriting, billing, and more.  
• Anticipatory Support: We identify potential issues and help prevent them before they escalate. 
• Full Transparency: With the MyMagMutual portal, you can track your requests, access resources and stay informed—all in one secure place. 

And it doesn’t stop there. 

MagMutual Service360 delivers: 

• Tailored policy and billing guidance for your practice needs 
• Credentialing support to provide you with documents effectively 
• Claims process navigation to ensure you feel supported 
• Risk consultations for clinical, operational and regulatory concerns 
• Onboarding programs highlighting our products and services 
• Data-driven innovation to improve customer service quality and satisfaction 

As a policyholder, you receive dedicated access to a connected network of services designed with one goal in mind: making everything you do with MagMutual seamless and efficient. 

A Stronger Standard for Support 

With MagMutual Service360, every interaction should build trust. Whether you’re adjusting a policy, managing a crisis or seeking guidance, our team will make sure you never feel alone. This would’ve been monumental when I was practicing medicine, and I hope it has a positive impact on your partnership with us. 

To learn more about how we can help, visit MyMagMutual.com, call 800-282-4882 or email us at [email protected].  

Sincerely, 

Bill Kanich, MD, JD