service360

Premier service that puts policyholders first

Discover personalized, expert-driven support that meets your needs — effectively and efficiently. We don’t just provide protection, we offer partnership.

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Expert-Driven Guidance

Whether it's risk management, underwriting, claims, billing or something else — connect with an expert to get answers.

Proactive Service

We anticipate your needs when we can, and resolve issues within the same day.

Connected healthcare team with verified compliance

Unified Support

Get help through our dedicated phone line, email, or MyMagMutual portal — where you can also track requests in real time and share feedback.

Looking for more policyholder support options?

24/7 Physician Hotline

Get instant support by speaking directly to an experienced physician consultant.

Preserve Program

Preserve patient trust with open communication after an unexpected outcome through our early resolution approach.

Peer2Peer

One-on-one support from a colleague who’s been there, offering reassurance at every phase of the process.

We’re here when you need us — by phone, email, or online.

Phone: 1-800-282-4882
Hours: Monday–Friday, 8:00am–8:00pm ET
General questions: [email protected]
Risk consultation: [email protected]
24/7 access: Log into MyMagMutual for self-service tools and resources anytime.

service360 policyholder support by MagMutual