business of Medicine


Onboarding Medical Assistants and Office Staff Toolkit

August 30, 2019

Communication in the Medical Office

Telephone Advice

The telephone, while an essential tool of communication, can also be a dangerous one. Often, staff members are pressured by patients to answer questions such as, “Can’t you tell me how to reduce the swelling in my arm by myself?” when the patient does not want to schedule an appointment. Staff should be instructed not to give medical advice or information that could be construed as medical advice …

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The information provided in this resource does not constitute legal, medical or any other professional advice, nor does it establish a standard of care. This resource has been created as an aid to you in your practice. The ultimate decision on how to use the information provided rests solely with you, the PolicyOwner.