business of Medicine


Onboarding Medical Assistants and Office Staff Toolkit

August 2, 2019

Patient Management

Missed, Re-scheduled, and Cancelled Appointments Primary tabs

The patient’s failure to keep an appointment does not relieve the physician of his/her obligation to notify the patient of the need for follow-up care, abnormal findings or the consequences of failing to obtain care. Physicians should make a reasonable effort to contact the patient who missed a scheduled appointment or test. If the patient cancels the appointment, every effort should be made to …

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The information provided in this resource does not constitute legal, medical or any other professional advice, nor does it establish a standard of care. This resource has been created as an aid to you in your practice. The ultimate decision on how to use the information provided rests solely with you, the PolicyOwner.