business of Medicine


Worker’s Compensation: Return to Work Toolkit

March 18, 2022

Post Injury Response Basics

Post Injury Response Basics

An employer’s actions immediately after a workplace injury have a significant impact on the overall outcome of a workers’ compensation claim. Employers must have a post-injury response procedure in place and also need to train employees on how to follow the process. Having an up-to-date procedure that employees follow in the event of a workplace injury helps to ensure that injured employees receive better care, claims handling is more efficient, employees return to work sooner, and insurance premiums remain stable.

There are seven core steps to follow:

  1. Develop a written Post Injury Response Plan for employees and supervisors. Share the plan with everyone at the workplace.
  2. Ensure that your Post Injury Response Plan includes how to report a claim, how the employee will get to a doctor and home if the employee cannot drive, how the employee will return to work if approved by the doctor and steps for transitional work if the employee cannot return to work, how the employer will stay in touch with the employee, and how to check for and report fraud or system abuse by the employee. 
  3. Ensure that all necessary workplace incident report forms are completed so the injured employee can take the completed forms to the doctor.
  4. Ensure that the injured employee promptly visits a clinic or a doctor who is well versed in occupational health care delivery.
  5. Ensure that the employee takes a Work Ability Form to the first visit at the clinic for the doctor to complete.
  6. Report the injury across all levels (supervisor, injury management coordinator and insurance carriers) while the details are fresh. 
  7. Communicate care and concern to the injured employee. Follow up and continually check in with your employee to begin formulating an appropriate return to work plan together.


The information provided in this resource does not constitute legal, medical or any other professional advice, nor does it establish a standard of care. This resource has been created as an aid to you in your practice. The ultimate decision on how to use the information provided rests solely with you, the PolicyOwner.