business of Medicine


Worker’s Compensation: Return to Work Toolkit

March 22, 2022

Post-Injury Response

Post-Injury Response

  • Is there a written procedure of steps to take when one of your employees is injured at work?
  • When an employee is injured, does the supervisor (or another person from your company) accompany the employee to the medical clinic? 
  • When an injury occurs, are the employee's physical restrictions obtained during the first medical visit? 
  • Do you require all claims to be reported to the claims administrator within 24 hours after the injury? 
  • Following an injury, are steps taken to verify that the injured worker clearly understands what is entitled to them through workers' compensation? 

Returning to Work

  • Does your organization have a written return-to-work program? 
  • What percentage of employees return to work within the first 4 days after an incident? 
  • Are all injured employees placed in a transitional duty position soon after being medically released to do so? 
  • Are you able to accommodate physical restrictions of injured employees? 
  • Do you have a form the employee takes to the medical provider to gather information about medical restrictions? 
  • Are there efforts taken on behalf of your organization to show support or sympathy for the injured worker following an injury (e.g., thank you card, sympathy call, etc.)? 

 If you answered no to any of these questions, MagMutual has the tools to help. We have an array of resources and templates for the administration of a best practices workers’ compensation program. 

In addition to having a written structure and corresponding documents, to launch an effective workers’ compensation program you'll need to identify the most appropriate individuals for targeted education. Choosing who to educate is largely dependent on the structure of your organization. A good place to start is with front-line supervisors, given their daily interaction with employees and their role as authority figures and leaders in the day-to-day operations of your facility. Additionally, supervisors will likely be one of the first people to be notified of an employee injury and can set the tone for the post-injury response and return to work efforts.

You'll need to be sure supervisors are well-informed, prepared for the most common obstacles, and can effectively participate in a way that cultivates a positive employer-employee relationship. Be sure to provide them with the reason the program has been developed. Sometimes, getting front-line supervisor's buy-in can be as vital as getting that of executive management. In the end, the supervisors must know the benefits to both the company and the employees. Remember, a supervisor may have conflicting roles -- being a friend of the employee, for example, yet responsible to management for thorough investigation and injury prevention. It's important to properly explain the program up front so the supervisors can answer questions from employees. For questions they cannot answer, they should know to whom they should go for answers.

Post Injury Response Basics


The information provided in this resource does not constitute legal, medical or any other professional advice, nor does it establish a standard of care. This resource has been created as an aid to you in your practice. The ultimate decision on how to use the information provided rests solely with you, the PolicyOwner.